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Your guide for Project Management excellence.
unleash productivity: Organise your to-do's and get peace of mind
27 February 2024.Updates
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Ticketing in ionBIZ: 4 things to know!
Our ionBIZ ticketing module, is probably the most versatile of them all. It's a great tool to help you get organised. And with a good process comes peace of mind and confidence.
ionBIZ Ticketing can be used in at least 4 different corporate processes. Moreover, you can plan, time record and invoice on it.
Helpdesk: Not only useful for keeping an overview of all support requests, but also for linking this to SLAs, building a knowledge base and proactively offering associated training! Moreover, do you know which customers may cost you more than you earn...?
Project / Task checklists: For extensive (standard) assignments, tickets can be created automatically and in bulk as part of tasks. This way you avoid skipping small but important steps, without making the task structure unnecessarily complex! In this way, a ticket fits perfectly into your project management.
Agile Sprint planning, scrum: With tickets you can keep an overview of both the impact and priority of change requests and bug fixes. With our Kanban you can visualize its implementation. Anyone who has ionBIZ Ticketing does not have to spend extra money on a separate product management tool! Agile working, check!
To-dos of all sorts: Unless you have an exceptional brain, you won't remember everything. So... save an idea quick and dirty so that you can develop it further at the appropriate time. Create a to-do-list for other employees, departments or the entire company. Link tickets together so she can start one when the other is finished. Define flows within a single ticket to automate assigned user transfers. RFP submitted? Check! OKRs completed? Check! BBQ on? Check!
Are looking for a tool to better organize operational matters?
Request a demo of our ticketing module & Get It Done.